Terms of Service

These Terms & Conditions (“Terms”) govern your access to and use of JetStreamMX LLC’s websites and related online services (collectively, the “Site”).

“Company,” “JetStreamMX,” “we,” “us,” and “our” mean JetStreamMX LLC, a Connecticut limited liability company with its principal office at 24 Bodyk Place, Shelton, CT 06484. “You” and “your” mean the individual or entity accessing or using the Site.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site. Users must be at least 18 years old to use the Site. If you access or use the Site on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

JetStreamMX LLC provides on-site/mobile AOG maintenance, diagnostics, troubleshooting, and return-to-service (“RTS”) documentation services for business and corporate aviation. We primarily support Part 91/135 operators, flight departments, FBOs, and maintenance controllers across our Northeast U.S. service area.

Regulatory compliance is central to our operations:

• JetStreamMX LLC maintains an FAA Drug & Alcohol Testing Program registration (Contractor) under registration number CONN562E, with current program dates on file.
• JetStreamMX LLC is a U.S. business taxpayer with a valid IRS Employer Identification Number (EIN).

Actual maintenance work is not governed by these Site Terms. When a Work Authorization or service order is executed, the Work Authorization and its incorporated “Terms and Conditions of Company” control the specific job, pricing, lien rights, warranty, and other service-related terms.

All content on the Site—including text, logos, graphics, icons, images, page layouts, and software—is owned by JetStreamMX LLC or its licensors and is protected by U.S. and international intellectual property laws.

You may view and print reasonable portions of the Site for your internal business use only. Any other use—including copying, reproducing, scraping, framing, modifying, distributing, publicly displaying, or creating derivative works—requires our prior written consent.

Nothing on the Site grants any license or right to use any JetStreamMX name, logo, or trademark without our prior written permission.

You agree not to:

1. Misuse the Site or attempt to probe, scan, or test the vulnerability of any system or network, or breach security or authentication measures.
2. Interfere with or disrupt the operation of the Site or any related networks or systems.
3. Use any automated means (including bots, spiders, or scrapers) to access the Site or harvest data from it, except as expressly permitted by us in writing.
4. Post, transmit, or otherwise make available any unlawful, harmful, defamatory, infringing, or otherwise objectionable content through the Site.
5. Reverse-engineer, decompile, disassemble, or attempt to derive the source code of any software used to provide the Site, except to the limited extent expressly permitted by applicable law.
6. Use the Site in violation of any applicable law, regulation, or aviation safety requirement or in a manner that could reasonably be expected to interfere with safe operations.

We may monitor Site use for security, operational integrity, and compliance with these Terms.

Information on the Site is provided for general informational purposes only. It:

• Does not constitute formal maintenance instructions, engineering data, or regulatory compliance guidance; and
• Is not a substitute for current, applicable technical publications and certified personnel judgment.

Operational and maintenance decisions must be based on:

• OEM instructions and technical publications (e.g., AMMs, service bulletins, ADs, MELs);
• Applicable regulations; and
• Qualified, certificated personnel.

Any quotes, timelines, availability statements, or service descriptions on the Site are estimates only and do not constitute binding offers unless expressly stated in a written Work Authorization or service agreement.

The Site provides general information about our services. Actual maintenance services are governed by:

• The executed Work Authorization, and
• The “Terms and Conditions of Company” incorporated into that Work Authorization.

Those documents set forth, among other things:

• Labor rates, after-hours/holiday rates, and minimums
• Travel, per diem, and standby charges
• Parts handling, consumables, and surcharges
• Taxes, fees, and other pass-through charges
• Payment terms, delinquency/late charges, and collection costs
• Lien and possessory rights in aircraft, parts, and records
• Warranty limitations and disclaimers
• Cancellation, no-show, and rescheduling terms
• Dispute resolution mechanisms and venue

If there is any conflict between these Site Terms and a signed Work Authorization (and its incorporated terms), the Work Authorization and its incorporated terms control for that specific job or engagement.

Online and Electronic Payments. Where we make online or electronic payment options available (for example, secure card or bank/ACH payment links, Stripe Checkout pages, or a customer billing portal), those payments are processed by third-party payment processors such as Stripe. By submitting a payment or setting up a payment method, you authorize the applicable charge or bank (ACH) debit, represent that you are authorized to use the payment card or bank account provided, and agree to the payment processor’s own terms and privacy policy. Pricing, payment terms, and any late-payment or delinquency charges remain governed by the applicable Work Authorization and its incorporated “Terms and Conditions of Company.”

ACH Debit Authorization; Revocation. If you authorize bank (ACH) debits, you authorize JetStreamMX LLC to debit the designated bank account for amounts owed under your invoices and the applicable Work Authorization, in accordance with the mandate you accept at the time you set up or submit the payment. Debit amounts equal the amounts due on your invoices as set forth in the applicable Work Authorization and its incorporated terms. If the timing of any recurring or preauthorized debits changes, we will provide at least seven (7) calendar days’ advance notice. You may amend or cancel an ACH debit authorization at any time by contacting us at accounts@jetstreammx.com or (203) 941-0678 with at least thirty (30) days’ notice, subject to payment of amounts already owed.

When JetStreamMX LLC is engaged as a contractor to perform FAA/DOT safety-sensitive functions (e.g., under agreements with Part 121 or Part 135 certificate holders), we implement and follow an FAA-mandated Drug & Alcohol Testing Program in accordance with 14 CFR Part 120 and 49 CFR Part 40.

• Program registration: CONN562E (Contractor).
• Program effective and expiration dates are maintained according to FAA Drug Abatement Division guidance and are available for verification upon legitimate request.

Nothing in these Site Terms modifies any regulatory requirement or operator-specific program obligations.

JetStreamMX LLC utilizes FAA-certified A&P technicians and other qualified personnel with relevant type and systems experience and training, as applicable to the services performed. We maintain documentation such as:

• FAA airman certificates and ratings
• Recurrent and type-specific training records
• Relevant experience and qualification documentation

Representative credentials and documentation can be made available to customers or regulators for due diligence, audits, or compliance verification upon reasonable request.

Your use of the Site is also governed by our Privacy Policy, which explains:

• What personal and business information we collect
• How we use and share that information
• How we protect information
• Your options and rights (e.g., access, correction, deletion, or opt-out, as applicable)

By using the Site, you consent to our data practices as described in the Privacy Policy. If there is any inconsistency between these Terms and the Privacy Policy regarding data use, the Privacy Policy controls as to data-handling practices.

Without limiting the foregoing, we do not warrant that:

• The Site will be uninterrupted, timely, secure, or error-free;
• Any defects will be corrected; or
• The Site or the servers that make it available are free of viruses or other harmful components.

Any reliance on information obtained through the Site is at your own risk.

Service-work warranties, if any, are governed solely by the applicable Work Authorization and its incorporated terms, not by these Site Terms.

Liability for maintenance or other services is governed exclusively by the applicable Work Authorization and its incorporated terms.

You agree to defend, indemnify, and hold harmless JetStreamMX LLC and its members, managers, employees, and contractors from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use or misuse of the Site;
• Your violation of these Terms; or
• Your violation of any applicable law or any third-party rights.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses.

By using the Site, you consent to receive communications from us electronically, including emails, notices posted on the Site, and other electronic messages.

To the fullest extent permitted by law:

• You agree that electronic signatures, click-through consents, and electronic records used in connection with our online forms, Work Authorizations, and other Site interactions have the same legal effect as handwritten signatures and paper records.
• You waive any objection to the use of electronic form and delivery for notices and records related to your use of the Site.

We may update, modify, or replace these Terms at any time. When we do, we will update the “Last Updated” date at the top of this page. Changes become effective when posted on the Site, unless a later effective date is stated. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

We may also, at any time and without liability:

• Suspend, restrict, or discontinue all or any part of the Site; or
• Restrict access to the Site for maintenance, security, operational reasons, or for any other reason we deem appropriate.

Except where a signed Work Authorization or separate written agreement expressly specifies otherwise, these Terms are governed by the laws of the State of Connecticut, without giving effect to its conflict-of-law principles.

You agree that the exclusive venue and jurisdiction for any dispute arising out of or relating to these Terms or your use of the Site will be the state and federal courts located in Fairfield County, Connecticut, and you consent to the personal jurisdiction of those courts.

Before filing a lawsuit or similar proceeding, the parties agree to use reasonable, good-faith efforts to resolve disputes informally, including through direct discussions between authorized representatives.

If a dispute cannot be resolved informally:

• Either party may proceed in the courts identified in Section 15 (unless a different forum is specified in a Work Authorization or other written agreement).
• If a Work Authorization or written service agreement requires arbitration or another dispute-resolution mechanism for specific disputes, that provision will control for those covered disputes.

• Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
• No Waiver. Any failure by JetStreamMX LLC to enforce a right or provision of these Terms is not a waiver of that right or provision. A waiver is effective only if in writing and signed by us.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets.
• Entire Agreement (Site Use). These Terms constitute the entire agreement between you and JetStreamMX LLC regarding your use of the Site and supersede all prior or contemporaneous understandings relating to Site use. They do not modify or replace any signed Work Authorization or service agreement, which controls the terms and conditions of any maintenance or other services.
• Corporate Details. Our company name, address, and Connecticut governing-law provisions are confirmed in our organizing documents and any applicable registrations.

Program Name: JetstreamMX LLC Operational SMS

Program Description: JetstreamMX LLC may send operational text messages to customers, aircraft operators, and authorized service contacts related to service requests, AOG maintenance coordination, scheduling updates, technician arrival/status updates, work authorization confirmations, parts/status notices, invoice notifications, and replies to support requests. The SMS program is not used for marketing or promotional messages.

SMS Opt-In Methods

End users opt in through JetStreamMX public website forms before submitting a contact inquiry, service request, or work authorization. The SMS consent checkbox is optional, unchecked by default, and not required to submit a form or receive service.

• Contact form
• Service Request form
• Work Authorization form

You can cancel SMS messages at any time. Text STOP to any message to unsubscribe. After texting STOP, you will receive a single confirmation message and no further SMS messages will be sent.

For assistance, text HELP to any message, or contact us directly at (203) 941-0678 or aog@jetstreammx.com.

Carriers are not liable for delayed or undelivered messages.

Message frequency varies based on your service activity and requests. Message and data rates may apply. Contact your wireless provider with questions about your plan.

For privacy information, see our Privacy Policy at https://www.jetstreammx.com/privacy-policy.